Now This Is What I Call Customer Service!

I'm a great lover of convenience; this is what led me to discard my much-loved Vienna Saeco Deluxe coffee machine (and my Bialetti Mukka Express, which had an unfortunate habit of leaking coffee all over the stovetop) in favor of the Nespresso D290, one of the "pod" machines. (I know that coffee purists will probably look askance at me for this!)

Anyway, I came home yesterday and there was an unexpected package from Nespresso waiting for me. I know it's the holiday season, but the only person I know who would send me a Nespresso package would be my mother, and she apparently didn't send it. So, I opened the box and saw this message: "We greatly appreciate your loyalty to Nespresso. To express our gratitude, we are pleased to offer you a selection of dark and milk chocolate squares."

The airline industry could sure learn something from Nespresso!